Key Sessions
Explore how AI is revolutionizing retail operations by enhancing efficiency and personalizing customer interactions. This session will delve into the role of AI in streamlining supply chains, optimizing inventory management, and creating seamless customer experiences. Discover how AI-driven insights are empowering retailers to engage customers in more meaningful and personalized ways.
As shopping habits evolve, integrating online and offline experiences is essential for a seamless customer journey. This session will focus on how retailers can blend digital and physical touchpoints to create a unified, customer-first approach. Learn about the tools and strategies to deliver a cohesive experience across multiple platforms.
In the face of economic uncertainty and market disruptions, retailers must be agile and resilient. This session will provide insights into strategies for adapting business models to survive and thrive in challenging times. Explore risk management, agility in decision-making, and how to build a robust retail business for the future.
Digital payment solutions and loyalty programs are key to enhancing customer retention and streamlining transactions. This session will explore the latest innovations in digital payments, loyalty systems, and fintech technologies that are transforming how retailers engage with their customers and drive growth.
While technology and AI shape the future, human creativity and trust remain central to customer loyalty. This session will discuss the balance between AI and human insight, emphasizing how creativity, empathy, and trust are essential in building lasting relationships with consumers in a technology-driven environment.
Forum Agenda – 23rd October 2025
09:00 AM - 09:30 AM
Welcome & Inaugural Session
09:30 AM - 10:20 AM
Session 01: Inf "ai"nite Possibilities
10:20 AM - 11:00 AM
Session 02: From Stability to Sustainability
11:30 AM - 12:00 PM
Session 03: Data & Retail
12:00 PM - 13:00 PM
Session 04: Beyond the Hype
14:00 PM - 15:00 PM
Session 05: Panel Discussion
15:00 PM - 15:40 PM
Session 06: Winning the Human Mind in the Age of AI
15:40 PM - 16:30 PM
Session 07: AI That Sells Price. Personalize. Perform.
16:30 PM - 17:00 PM
Networking & High Tea
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Event Highlights
Relive the best moments from our recent events. From keynote addresses and panel discussions to networking sessions and award ceremonies, these snapshots capture the energy, insights, and connections that made each event truly impactful.
A look back at the game-changing moments, insights, and connections from the Retail Forum held on October 23rd, 2025. Browse our highlight gallery below to experience the energy of the day!
Thank You for Attending
SLRA extends its deepest appreciation to all participants, speakers, and partners who contributed to the success of Retail Forum 2025: “Where AI Meets the Human Edge.” Together, we have sparked transformative conversations and bridged the gap between technology and human creativity to chart a new course for Sri Lanka’s retail future.
For inquiries, contact:.
Niroshini: 011 558 8852 | Devni: 011 558 8892
events@chamber.lk